Support
We are here when you need us
Every RedeemOS subscription includes support. Higher-tier plans include faster response times, live chat, and a dedicated account manager. All plans include onboarding training and access to our knowledge base.
Support channels
Email Support
support@redeemos.comAvailable to all plans. Responses within 24 hours on business days.
Live Chat
In-app chat widget
Real-time support from the RedeemOS application. Available Monday–Friday, 8am–6pm GMT.
Priority Support
Priority queue + dedicated line
Faster response SLA. Escalation to senior support engineers. Available for complex issues.
Dedicated Account Manager
Named contact, direct line
A named account manager who knows your school. Participates in quarterly reviews and critical escalations.
Response time SLAs
Response times are measured from the time a ticket is received during business hours (Monday–Friday, 8am–6pm GMT).
Knowledge Base
The RedeemOS Resource Center provides detailed guides, checklists, FAQs, and tools for school leaders and administrators across all modules.
Training
Training is included on all plans. Sessions are role-based and conducted live via video call.
Administrator Training
2–3 hours. Covers system configuration, academic setup, finance management, and reporting.
Teacher Training
1–2 hours. Covers attendance, grade entry, lesson plans, and parent communication.
Finance Officer Training
2 hours. Covers invoicing, payment processing, receipts, scholarships, and financial reports.
Written Guides & Policies
Step-by-step guides and policy templates available in the Resource Center.
Partner Support
EdTech consultants and resellers can manage accounts or request assistance via the partner network.
Have a question before you sign up?
Our team responds to pre-sales enquiries within 4 hours during business hours.