Question 1

How much time should we budget for staff training?

Accepted Answer

For a school with 20–50 staff, budget 2–3 full training days for all user groups combined, plus 1–2 days for individual follow-up with lower-literacy staff. The examinations coordinator and bursar typically need the most time (half a day each minimum) due to the complexity of their modules. Schedule training over 2–3 weeks rather than compressing it into one intense period.

Question 2

What if some teachers resist using the system?

Accepted Answer

Resistance is most often caused by fear of change or fear of looking incompetent, not by genuine dislike of technology. One-on-one, patient training in a private setting removes the embarrassment of struggling in front of colleagues. Pair resistant staff with a supportive colleague who can mentor them. If a staff member continues to refuse after multiple attempts, the headteacher must address it as a performance issue.

Question 3

Should we use vendor training or train our own staff?

Accepted Answer

Initial training delivered by the vendor (in-person or via video call) is important because they know the system's nuances best. However, building internal capacity — at least 2–3 staff who can confidently train others — is essential for sustainability. Rely on the vendor for initial training and system-specific expertise; rely on your own super-users for ongoing day-to-day support.

Question 4

How do we train staff who are not confident using computers or smartphones?

Accepted Answer

Start with the tasks they will perform most often and use repeated practice rather than explanation. Pair them with a confident colleague who performs the task first while they watch, then guide them step-by-step, then have them repeat it alone. Most staff who are currently uncomfortable with technology become confident after 3–5 successful repetitions of a specific task.

Staff Training Checklist for School Software

Training Planning and Preparation

Training Delivery by User Group

Hands-On Practice and Competency Checks

Post-Training Support and Continuous Learning

Frequently Asked Questions

Related Resources

Automate these steps with RedeemOS